Contact us

Support

For how-to questions, bug reports and feature requests, write to support@mockrew.com. Include the extension version, your Chrome version and, where relevant, the exported rule file — most issues are reproducible in minutes with those.

Billing and refunds

Payments are processed by Creem as merchant of record. For a refund, cancellation or invoice question, write to support@mockrew.com with the subject "Refund request" and the email address used at checkout — we reply within 3 business days. Payments are generally non-refundable; the exceptions we do honour — billing errors, unauthorised charges, a proven failure of the paid service, and unused subscriptions at our discretion — are set out on the Refund policy page.

The receipt Creem emails after each charge links to a customer portal where you can cancel, change your card or download invoices.

Privacy and data requests

To access, correct or delete your account data, write to support@mockrew.com from the address associated with the account. Details of what we store are in the Privacy Policy.

Security reports

If you believe you have found a vulnerability in the extension or this website, please email support@mockrew.com before disclosing it publicly. We will acknowledge your report, investigate, and credit you if you would like.

Before you write

• A rule does not hit → see Troubleshooting; the panel’s test box and the request log usually identify it in seconds.
• Headers or redirects do nothing → check whether the rule is marked inactive, and hover for the compile reason.
• Pro is not active in the extension → re-check from the panel’s Account section; if it still fails, tell us the code you used and when.
• Never send cookies, tokens or customer data — redact them first.

Response times

We answer within 3 business days.